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Customer Care

Your Success is Important to Us.  We Are Here to Help You.

Technical Support Request?

Our Support Team is ready to assist you.

 

First Things First

Are you setup to login to our Support Portal? 
 
Never logged into the Support Portal? Sign-up
 
Have you emailed Support before? Get a Password
 
*If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.
 

 

What Do You Need Help With?

 
  • Getting Started Software Installation and Planning
  • How Do I? Configuration Tips and Assistance
  • Something Isn't Right Defect Investigation and Resolution
1
Step 1: Check the Product Documentation

You can find all product documentation in the Customer Portal. 

  Login to Cutomer Portal
2
Step 2: Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
3
Step 3: Watch Training Videos

Check out the available training videos to help solve your problem.

  Login to Cutomer Portal
4
Step 4: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
1
Step 1 - Read Product Documentation

You can find all product documentation in the Customer Portal. 

  Login to Cutomer Portal
2
Step 2- Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
3
Step 3: Watch Training Videos

Check out the available training videos to help solve your problem.

  Login to Cutomer Portal
4
Step 4: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
1
Step 1 - Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
2
Step 2: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
 

For All Other Questions

Contact Us

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Home
Condrey Corporation
  • Products
    • View All Products
    • Aurora (Remote File Access & Sharing)
    • Galileo (File Analysis & Reporting)
    • GroupSymmetry (Group Governance)
    • Senergy (Data Management & Protection)
  • Solutions
  • Partners
    • Find a Partner
    • Become a Partner
    • Partner Login
    • Partner Portal Registration
  • About Us
    • Meet Condrey Corporation
    • Leadership & Management
    • News
  • Support
    • Customer Care
      • Business & Accounting Questions
      • How to Purchase
      • Licensing Questions
      • Technical Support Questions
    • Customer Care Plans
    • Supported Products
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