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Customer Care

Your Success is Important to Us.  We Are Here to Help You.

 

Business and Accounting Questions?

 

 

 
  • Have a question about your account?
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We're Here to Help

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  •   Give us a call at (864)329-8528 Option 3
 
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Need Help with Software Licensing?

Let us help!

  • Retrieve your licenses from the Customer Portal
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  •   Send us your questions
  •   Give us a call at (864)329-8528 Option 2

Technical Support Request?

Our Support Team is ready to assist you.

 

First Things First

Are you setup to login to our Support Portal? 
 
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*If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.
 

 

What Do You Need Help With?

 
  • Getting Started Software Installation and Planning
  • How Do I? Configuration Tips and Assistance
  • Something Isn't Right Defect Investigation and Resolution
1
Step 1: Check the Product Documentation

You can find all product documentation in the Customer Portal. 

  Login to Cutomer Portal
2
Step 2: Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
3
Step 3: Watch Training Videos

Check out the available training videos to help solve your problem.

  Login to Cutomer Portal
4
Step 4: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
1
Step 1 - Read Product Documentation

You can find all product documentation in the Customer Portal. 

  Login to Cutomer Portal
2
Step 2- Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
3
Step 3: Watch Training Videos

Check out the available training videos to help solve your problem.

  Login to Cutomer Portal
4
Step 4: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
1
Step 1 - Search Knowledgebase

Login to the Support Portal to search for answers in the Knowlegebase.

  Login to Support Portal
2
Step 2: Contact Us

Contact us according to your Customer Care Plan Level.

  Open a Support Ticket
 

For All Other Questions

Contact Us

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Home
Condrey Corporation
  • Products
    • View All Products
    • Aurora (Remote File Access & Sharing)
    • Galileo (File Analysis & Reporting)
    • GroupSymmetry (Group Governance)
    • Senergy (Data Management & Protection)
  • Solutions
  • Partners
    • Find a Partner
    • Become a Partner
    • Partner Login
    • Partner Portal Registration
  • About Us
    • Meet Condrey Corporation
    • Leadership & Management
    • News
  • Support
    • Customer Care
      • Business & Accounting Questions
      • How to Purchase
      • Licensing Questions
      • Technical Support Questions
    • Customer Care Plans
    • Supported Products
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